At Damson Pharmacy, we understand that customers may have questions about order cancellations, refunds, and issues with delivered products. This policy explains when an order may be cancelled and how we handle product-related issues.

Damson Pharmacy does not provide refunds or accept product returns. For eligible order issues, such as non-delivery, damaged, incorrect, incomplete, or expired products, we will review the issue and, when approved, reship the same product at no additional cost.

Can I Cancel My Order?

If you need to cancel an order, contact our customer support team as soon as possible with your order number. We will check the current order status and confirm whether cancellation is still possible. Cancellation may not be possible once an order has been processed or dispatched.

Can I Get a Refund?

No. Damson Pharmacy does not provide refunds for purchased products. We do not accept returned medicines or other products after delivery. If you experience an eligible order issue, we will review the situation and, when approved, reship the same product at no additional cost.

Do You Accept Product Returns?

No. We do not accept returns of medicines or other products after delivery. If you receive an eligible damaged, incorrect, incomplete, expired, or otherwise affected order, contact our support team for verification and reshipment assistance.

Reshipment for Eligible Order Issues

If an eligible order issue is verified, Damson Pharmacy will reship the same product at no additional cost. Depending on the circumstances, eligible issues may include:

• Damaged product received
• Incorrect product or strength received
• Missing items from an order
• Expired product received
• Eligible lost or non-delivered shipment

Customers should contact our support team with their order number and details of the issue. Photos or other information may be requested to verify the claim before reshipment is arranged.

What If I Receive the Wrong Product?

Contact our support team as soon as possible and provide your order number and photos of the product received. After verification, we will reship the correct product at no additional cost. Please do not return the product unless specifically instructed by our support team.

What If My Package Arrives Damaged or Tampered With?

Contact our support team as soon as possible and provide your order number and photos of the package and product. After verification, we will arrange reshipment of the same product at no additional cost.

What If an Item Is Missing From My Order?

Contact our support team with your order number and details of the missing item. After reviewing the order and verifying the issue, we will reship the missing product at no additional cost.

What If I Receive an Expired Product?

Contact our support team as soon as possible and provide your order details and photos showing the expiry information. After verification, we will reship the same product at no additional cost.

What Happens If My Package Is Lost or Not Delivered?

Contact our support team if your order has not arrived within the expected delivery period. We will investigate the shipment, and if the order is confirmed as eligible for reshipment, we will reship the same product at no additional cost.

When Is Reshipment Not Available?

Reshipment may not be available for issues caused by an incorrect delivery address, refusal to accept the parcel, failure to collect a shipment, or other circumstances outside our fulfillment process. Additional shipping charges may apply where reshipment is required because of incorrect customer-provided information.

How Do I Request Reshipment?

Contact our customer support team with your order number and a description of the issue. Depending on the situation, we may request photos or additional information to verify the claim. Once the issue is reviewed and approved, we will arrange the reshipment.

✔ Last Updated : August 2026