At Damson Pharmacy, we are committed to providing clear, respectful, secure, and timely communication. We use email, phone calls, and live chat to assist customers, process orders, provide important updates, and respond to support requests.

This policy explains how and why we communicate with you and the choices available to you.

How We Communicate

We may communicate with customers through:

• Email – for order confirmations, payment or prescription-related information, shipping updates, delivery issues, account matters, customer support, and other important information.
• Phone Calls – when we need to verify an order, clarify information, discuss a prescription or payment issue, address a delivery problem, or resolve an issue that requires timely attention.
• Live Chat – for general questions, website assistance, order support, and customer service.

When We May Contact You

We may contact you when reasonably necessary to:

• Confirm or verify an order.
• Clarify order, shipping, payment, or prescription information.
• Provide order and delivery updates.
• Address a failed or delayed delivery.
• Resolve an issue that may affect your order.
• Respond to a question, request, or support conversation initiated by you.
• Provide important information relating to your account or use of our services.

We aim to keep communications relevant and avoid unnecessary contact.

Transactional and Promotional Communications

Some communications are necessary to provide our services. For example, we may need to contact you about an order, prescription verification, payment issue, delivery, or other matter directly related to your purchase.

Promotional or marketing communications are separate from essential service communications. Where applicable, you may opt out of promotional emails by using the unsubscribe option provided in the communication or by contacting us.

Opting out of promotional communications does not prevent us from sending essential communications required to process or support an existing order.

Protecting Your Information

Damson Pharmacy will not ask you to provide unnecessary sensitive information through email, phone, or live chat.

We will not ask you to disclose your:

• Account password.
• One-time password (OTP).
• Other sensitive information unless it is legitimately required and collected through an appropriate and secure process.

Customers should also avoid sending sensitive information through an unsecured communication channel unless specifically instructed by Damson Pharmacy.

For information about how personal information is collected, used, and protected, please refer to our Privacy Policy.

Customer Communication Preferences

We respect your communication preferences.

You may contact us if you:

• Wish to stop receiving promotional emails.
• Have questions about a communication you received.
• Believe you have received an unwanted or suspicious message.
• Need assistance with an order or account.

Essential communications relating to an existing order, prescription, payment, delivery, or other service matter may still be sent when necessary.

Live Chat

Our live chat is available to help customers with general questions, website assistance, order-related concerns, and other customer service matters.

Please do not share passwords, OTPs, complete payment card details, or unnecessary sensitive information through live chat.

Suspicious Communications

If you receive a communication claiming to be from Damson Pharmacy and you are unsure whether it is genuine, do not provide personal, financial, account, or medical information.

Please contact us directly using the contact details published on our website so that we can help verify the communication.

Contact Us

For questions about this Communication Policy or any communication you receive from Damson Pharmacy, please contact our support team:

Email: contact@damsonpharmacy.com
US Toll-Free Call: +1 (888) 800-1450
US Call: +1 (872) 249-1918
Live Chat: Available through our website
Working Hours: 24/7

Policy Updates

Damson Pharmacy may update this Communication Policy from time to time to reflect changes to our communication practices, services, or applicable requirements. The updated policy will be published on our website with the revised date.

✔ Last Updated : August 2026