If the buyer complies with certain requirements, they may cancel their package under our cancellation policy. To make sure they are aware of the cancellation policies, we advise the consumer to read our cancellation policies.
Despite the fact that we have a solid company record for delivering customer pleasure, we will never ask you to cancel orders from us. However, this could not be the case for you.
Additionally, there are situations when outside reasons provide a consumer with no choice but to cancel the order.
How to cancel order on our portal?
You can quickly cancel your package online thanks to our portal’s straightforward cancellation policy. If you are unable to, you may also cancel the order by calling our hotline number. Keep in mind that you will need to provide a cancellation explanation in both situations.
You will get a cancellation invoice from us once you cancel the order, assuming that it complies with Our cancellation policy terms and restrictions.
How do we refund our cancellation orders and requests?
First, we check to see if any cancellation orders comply with our cancellation policy standards after receiving them. Following a review of the order volume, we make a call to our delivery and logistics team to continue the shipping.
So far as the refunding procedure is concerned, we do not issue any cash or draught reimbursements. We only credit your account immediately online. In order for us to make the payment, the customers must email us their bank account details and all other necessary information.
If the bank account details are inaccurate or invalid, we are in no way responsible.
Additionally, you must wait for a minimum of 7 working days after filing the online cancellation.
What is not refunded back?
In no circumstances do we refund you the taxes and the customs duty or any other charges that are levied by the government as a part of taxation rules in your country or state. Please note that you cannot also hold us liable for this.
In which cases does the cancellation policy work?
So, once you have gone through the above information which is important let’s look at the conditions or scenarios where you can cancel your orders and what are the conditions for meeting our guidelines.
Cancellation because the product is sold out
At this point, we will immediately cancel your order. If the medications you have bought are not currently in stock, this is one of the few times when we will cancel your order.
If it is possible for us to do so and the medication is only partially in stock, we will do our best to fulfil any partial orders placed through our portal.
Order cancellation because money has not been received
If you don’t pay us after placing your order, we may occasionally be forced to immediately cancel the order. When you complete your order, you will see that you will be receiving a temporary mail. After receiving all of your items, we will next send you an email with your final confirmation bill, which will include your total bill.
It is anticipated that the consumer will go to the online portal and use one of the numerous online payment options to pay the rewired amount.
However, if this is not done, we will automatically cancel your order after 24 hours.
Order cancellation owing to a delivery delay
The consumer may occasionally feel that the delivery process is taking too long and may not be happy with how our logistics and courier services are managing delivery timings.
Remember that you have a maximum of 7 days from the moment you receive your box to contact us and request a cancellation and refund if you discover that the wrong product or dose was delivered. Any requests received beyond 7 days won’t be taken into consideration.
Refund because the goods was tampered with
If the product has been tampered with in any way, you can call us to report it and obtain a cancellation and refund as long as you do it again within seven days.